The home holds data records with resident’s name, age, medical information and past history as well as details of family, next of kin and powers of attorney. Data is not shared with anybody or organisation outside of the current and previous GP practices and other relevant medical organisations.
At Castle Grove we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
Collection of your Personal Information.
In addition to your basic contact information (name, date of birth,) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.
How we use this information.
The information we collect about you is used to ensure we provide you with the best and most appropriate services. In addition to your ongoing medical care, we will remind you when appointments are due and suggest relevant services which we believe would be of interest. We use your relatives’ contact information to respond to queries, and where appropriate your bank details to collect payments as agreed.
Our policy on storage, processing and retention of your information.
Your data is stored and processed by Castle Grove and stored securely. If we collect standing orders from you these payments will be processed by our Office Manager. Any third-party company, such as Nat West bank, is only permitted to process your data for the specified purposes and in accordance with our instructions.
We retain your information for as long as reasonably necessary to provide our services and to maintain records to satisfy tax and other legal requirements.
How and when we may share your Personal Information.
Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
Your rights with respect to the Personal Information we hold.
You are entitled to access the personal information which we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
Our Data Protection Officer is
Mrs Isabelle Kenny
Castle Grove, Bampton, Devon, EX16 9NS
Telephone 01398 331317
Sue Thomas, Nurse Manager,
Debbie Woollacott, Office Manager.